July 15, 2012
I have climbed Kili twice with Thomson. All of the aspects of the climb with Thomson were excellent just as they had been on my first trip. The most important part of climbing with Thomson was the part we never used: the emergency equipment and the training the staff has in case of an emergency. One guide carried emergency equipment all the way to the summit with us. That is what made climbing with Thomson an easy choice for us.
Kilimanjaro Western Approach Route, February 2012
This was Scott’s second time trekking with Thomson; his first trek was in 2009.
June 21, 2012
I have worked with guides in many countries so I have a sound basis to state that Thomson’s guides are the best. I reiterate my special appreciation of the Kilimanjaro trek guides. They operate in a most difficult environment, yet were consistently upbeat, helpful and encouraging to all of the trekkers.
First and most importantly, they were always genuinely concerned for our health and well being, this was evidenced by their regular checks on us while on the trek. They kept careful track that our water consumption was sufficient.
Second, they were all friendly and easy to talk (or in my case, also sing) with. They always consulted the group to ask how we felt about the schedule. For example, should we start at a certain time; stop for lunch now or push on; how should we plan dinner in relation to the geophysics lecture, as well as many other examples.
Third, the evening briefing about the next day’s agenda was well done, full of information and set clear expectations. We always knew what to expect the next day especially concerning the clothing we needed to wear.
Fourth, the overall organization was outstanding. Having been in command before, I recognize the skills necessary to make all the arrangements come off flawlessly. Camp was always set-up and broken down as expected. Meals, snacks and tea were always on time.
Fifth, it is important to commend the kitchen staff for an outstanding job. How in the world the cook produced the meals he did – high on the mountain with the limited equipment available – is amazing.
Sixth, overall organizational performance was magnificent. By this I mean being met initially at the airport to all the connections in between, including leaving at the airport. Vehicle drivers were all excellent. Our liaison in the US did a fine job supplying information and responding to inquiries.
Let me finish with a repetition of the outstanding job the guides did, without their superior performance all else would have been for naught.
Kilimanjaro Western Approach Route & Safari with The MIT Alumni Travel Program, February 2012
March 8, 2012
The trip is one we will absolutely not forget. It was fantastic in every way. We can only say great things about all the people that touched us on behalf of Thomson Safaris.
As the trip progressed, I became more and more aware of the logistics involved with moving a family throughout Tanzania. I can honestly say that the Thomson Safari staff pulled it off without a hitch, they were available at every point, every transition was smooth and we were able to completely enjoy the experience without worrying about all the travel details.
As we spoke to people traveling with other travel companies, it became apparent that Thomson provides a superior service. Our guides, accommodations and our meals were far superior.
Kilimanjaro Umbwe Route & Safari, January 2012
December 12, 2011
Amazing! I can’t believe I did it and I couldn’t have done it without the help of the Thomson crew. They provided outstanding service and dedication to ensure we got up the mountain safely and successfully.
Wilfred led a great team that was always smiling and encouraged us every step of the way! The guides took time to help each of us individually during our low points to ensure we made it! I will be recommending Thomson and Wilfred to anyone I know that wants to embark on this incredible journey!
Kilimanjaro Western Approach Route and Safari, August 2011
October 25, 2011
It was a totally amazing experience! Thanks for the help in coordinating and providing us with all the trip details and guidance. We feel so fortunate to have had this experience and know that we got our money’s worth by choosing Thomson.
Talking with the staff and learning a little Swahili was a real trip highlight. I was blown away by the kindness and diligence exhibited by each of the guides, waiters, and porters on our journey to the top of the mountain. Besides a safe summit, it was obvious during the hike that customer service is Thomson’s number one goal.
At first we were all surprised by the amount of support crew (38) traveling for just our group of eight climbers. Then, after seeing just how much went into setting up camp and getting us to each site, it was obvious that this was an immensely coordinated production. With that much support and comfort there was no question that we were getting to the top!
It was a real surprise to see so much wildlife at Ndarakwai Camp [before the trek]. What they’ve done and are currently doing there is awesome. We were especially impressed with our walking guide who wouldn’t give up until we had seen some elephants up close.
We had such an amazing vacation and feel so satisfied to have made it to the top! Thanks so much again for your help and for the great experience that Tanzania and Thomson provided!
Dave & Amy M.
Kilimanjaro Western Approach Route, July 2011
September 22, 2011
It really was a once in a lifetime experience and I am so glad I did it and even happier I did it with Thomson. Our guides, porters and the whole Thomson staff made this trip amazing!
There was not one moment where I felt nervous, unsafe or unsure that our whole group would make it to the top. I really do attribute our successful summit to the amazing guides we had. They were so attentive to us and were constantly motivating us on our hike. The guides, porters, cooks and waiters were always so upbeat and friendly that even when some of us felt extremely sick and tired we stayed in good spirits throughout the trip.
Thank you so much for helping us with planning this trip and for answering my unending list of questions. This was the best trip I have ever taken and I have to thank the whole Thomson staff for that. I plan on going one of your safaris in the future and have already recommended Thomson to family and friends who want to hike Kilimanjaro.
Kilimanjaro Western Approach Route, July 2011