October 25, 2011
Customer Service on Kilimanjaro Review: Dave & Amy M.
It was a totally amazing experience! Thanks for the help in coordinating and providing us with all the trip details and guidance. We feel so fortunate to have had this experience and know that we got our money’s worth by choosing Thomson.
Talking with the staff and learning a little Swahili was a real trip highlight. I was blown away by the kindness and diligence exhibited by each of the guides, waiters, and porters on our journey to the top of the mountain. Besides a safe summit, it was obvious during the hike that customer service is Thomson’s number one goal.
At first we were all surprised by the amount of support crew (38) traveling for just our group of eight climbers. Then, after seeing just how much went into setting up camp and getting us to each site, it was obvious that this was an immensely coordinated production. With that much support and comfort there was no question that we were getting to the top!
It was a real surprise to see so much wildlife at Ndarakwai Camp [before the trek]. What they’ve done and are currently doing there is awesome. We were especially impressed with our walking guide who wouldn’t give up until we had seen some elephants up close.
We had such an amazing vacation and feel so satisfied to have made it to the top! Thanks so much again for your help and for the great experience that Tanzania and Thomson provided!
Dave & Amy M.
Kilimanjaro Western Approach Route, July 2011
September 22, 2011
Trekking Kilimanjaro with Thomson Safaris Review: Kara T.
It really was a once in a lifetime experience and I am so glad I did it and even happier I did it with Thomson. Our guides, porters and the whole Thomson staff made this trip amazing!
There was not one moment where I felt nervous, unsafe or unsure that our whole group would make it to the top. I really do attribute our successful summit to the amazing guides we had. They were so attentive to us and were constantly motivating us on our hike. The guides, porters, cooks and waiters were always so upbeat and friendly that even when some of us felt extremely sick and tired we stayed in good spirits throughout the trip.
Thank you so much for helping us with planning this trip and for answering my unending list of questions. This was the best trip I have ever taken and I have to thank the whole Thomson staff for that. I plan on going one of your safaris in the future and have already recommended Thomson to family and friends who want to hike Kilimanjaro.
Kara T.
Kilimanjaro Western Approach Route, July 2011
June 14, 2011
Solo Woman on Kilimanjaro with Thomson Safaris
Everyone on the trek, safari and on transfers were outstanding. They surpassed my expectations on friendliness and devotion. Since I was a single woman traveling alone it was important for me to feel safe. I always did! I always felt protected. My safety was a priority for all guides and my porters! No one from Thomson Safaris was average – everyone went beyond what I expected.
Bea P.
Kilimanjaro Western Approach Route & Safari, Feb 2011
February 28, 2011
Safety on Kilimanjaro with Thomson Review: Dave B.
The entire trip was one big highlight film; it was an amazing adventure that I will never forget.
I felt we were in good hands from a health perspective. Every night our guides would check our oxygen level and heart rate, and were always making sure we were feeling OK. It was reassuring to know they were concerned about our health and not afraid to turn us back if necessary. I saw some people from other groups being carried down the mountain in very rough shape, I can only guess it was from altitude sickness and ascending too fast – something our guides would not allow to happen.
The porters should also be recognized for their tremendous effort. They all worked very hard to make sure we were comfortable, and they always had smiles on their faces. I feel like I made a lot of new friends on this trip. I also could tell that Thomson took care of them; from what I could see they were better equipped than porters from other organizations. I was glad I chose Thomson when I saw that.
I have to tell you the spaghetti at 15,000 feet was the best spaghetti I ever had in my life. I think I ate three plates. Seriously, the food was fantastic throughout the entire trek.
Overall it was a tremendous experience and I’m glad I chose Thomson Safaris. The trip was well-organized and the Tanzanian guides and porters and cooks and waiters were all fantastic!
Dave B.
Kilimanjaro Western Approach Route, January 2011
January 27, 2011
Thomson Safaris Kilimanjaro Review: Helga A.
We all agreed that we paid for first-class service and we received first-class service. I would go with Thomson Safaris again to anywhere. Your crew did an outstanding job. We could just marvel how they managed to keep up their happy spirits despite the heavy work. Also the food and service was amazing under such harsh conditions.
It was reassuring to see that safety was always at the forefront. Also Thomson’s concern about the welfare of the porters made a big difference in choosing this company.
Our tents, camp, food and staff appeared to be far superior to the other mountain trekkers’ which we encountered on the way. Our guides were the best. We always felt well-informed about the upcoming day and when needed they were willing to give up their own comfort just to make sure we are all well taken care of. This is beyond the call of duty.
Helga A.
Western Approach Route, February 2010
Read more about Helga’s record-setting trek on our blog
Find out why Helga set her sights on conquering Mount Kilimanjaro and details about the trek in her article, Kilimanjaro Adventure – Why Climb the Mountain?
December 18, 2010
Thomson Treks Review: Aubrie F.
I always felt incredibly safe and cared for. The guides were always focused on our safety and health and made us feel like we had nothing to worry about.
Aubrie F.
Kilimanjaro Western Approach Route & Safari, October 2010
© 2013 by Thomson Safaris, a Division of Wineland-Thomson Adventures, Inc.
800-235-0289
Get a free catalog!
